For a survey that has already been sent, you can resend the same message again to members who have not yet responded (non-respondents). Members who have already responded, or whose response deadline has passed, will not receive the resend.
You can resend a survey up to 30 times per member per survey (the initial send does not count toward this limit).
Open the survey history detail screen.
In the "Response Status" column of the target member list, click the send icon button shown on the row of the member who has not responded.
On the "Resend Survey" confirmation screen that appears, review the target member.
If everything looks correct, click "Send".
Note: Clicking "Cancel" closes the screen without resending.
Open the survey history detail screen.
In the target member list, select the checkboxes for the members you want to resend to. To select all members, click the checkbox in the header row.
From the bulk action menu that appears at the bottom of the screen, click "Resend Survey (○ members)". If any selected members have already responded or have reached the resend limit (30 times), they will be automatically excluded from the resend.
On the "Resend Survey" confirmation screen that appears, review the members who will actually receive the resend (non-respondents only).
If everything looks correct, click "Send".
Resending is not possible in the following situations.
| Situation | Behavior |
|---|---|
| The survey's response period has ended | Selection and the resend button are disabled for the entire target member table |
| All selected members have already responded | The resend button is disabled |
| All selected members have reached the resend limit (30 times) | The resend button is disabled |
You can check the resend history on the following screens.